Privacy Policy
Your privacy is important to us. The purpose of this privacy policy is to explain how we use any personal information obtained from you.
Your Consent
By using our website, you understand and agree that the information you provide will be held on a Team Direct Database and used by Team Direct. Team Direct may use your information for marketing purposes. We will contact you for marketing reasons via post, telephone, fax and email or other appropriate means.
What information do we collect and why?
When you make a purchase online, request a catalogue, you will be asked for some essential information such as title, first name, surname, postal address, email address, telephone and payment information. These are collected to help us:
- Process your online orders including sending order confirmation and delivery information via email.
- Contact you about your order or account.
- Deliver safe and secure shopping by helping to prevent and detect fraud. We may need to disclose information to assist in any legal process.
- Speed up your form filling processes if you've registered online.
- Understand your needs and listen to your feedback via market research / shopping analysis, customer polls and surveys.
- Enhance your shopping experience by delivering a more personally tailored offer.
- Respond to any issues or queries via the customer service advisor teams.
How we protect your information
We endeavour to protect your information in the following ways:
- By encrypting your personal information. When you place an order a secure server encrypts all sensitive information you input before it is sent to us. This protects your confidential data, particularly your credit card details from unauthorised use.
- By keeping your information up-to-date and accurate. Please note that to do this, we require you to tell us if any of your details such as name or address changes.
- By having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.
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